2 hours: normal price R1200 website price R1080
5 hours: normal price R3000 website price R2500
This pre-purchased package is for those clients who need that extra bit of attention. With guaranteed service levels and the option to pre-purchase consulting time at an even further reduced rate, this may just be the option for you. There is no contract fee, these pre-purchased consultancy hours are valid for 1 year from purchase and the client is required to only reload the hours when they are all used up and should they wish to continue receiving discounted rates.
Ritzy IT employs certified Pastel consultants who provide excellent, professional and effective telephonic support. We are committed to providing our customers with exceptional support for our products and services. Our friendly team will work diligently towards finding a solution to your problem in a timely manner.
Purchase now and save. Our consultant’s rates will be increasing on January 2017, by purchasing now you will be able to purchase time at our current price with a discount. These discount rates can be used for on-site and telephonic support for your accounting software.
Time spent is calculated from the time the consultant arrives on site for the job to the time that the job is completed. These rates do not include call-outs and km this will be invoiced separately. Please be aware that Ritzy IT levies a minimum charge of ½ an hour for travel time within the eThekwini municipal boundaries (Tel code 031). Any call-outs outside this area are charged at the actual travel time required for the return trip. Additionally, we also charge R4.70 Incl. VAT per kilometer for the return trip between your premises and our offices.
These rates do not include specialized support. Our specialized support is broken down into data fixes, BIC and advanced modules where our senior consultants have to get involved.